Our Terms & Conditions apply to all yay retro! sales and they do not affect your statutory rights. We comply with the UK Government's "Distance Selling Rules".
Information about yay retro!
The name yay retro! is our brand and website name. I make and sell handmade crochet items and acquire and sell pre-owned vintage products (china, glass and other kitchen and home products) primarily designed and made during the 1940's to the 1970's. The business is run as a Sole Trader and is managed by Sue Bradshaw (Totnes, Devon, TQ9 5EL). This is an online business, I do not accept callers or visitors, my main & preferred method of communication is via email (firstname.lastname@example.org). I rarely use the phone 07946 695990.
Information on Our Web Site (www.yayretro.co.uk)
I endeavour to ensure the accuracy of the data on my web site however it is possible errors may occur. I make every effort to rectify any errors as soon as possible but cannot be held responsible and accept no responsibility or liabilities for incorrect data. Any material downloaded or obtained from our website is done so entirely at your own risk.
Product Descriptions, Photos & Specifications
All dimensions indicated are approximate. I also take professional photographs of every piece so that the buyer can get a good idea of the condition and colours. When viewed on computer screens or your mobile devices that are not calibrated or when printed off, the colours may differ from those in real life.
Please note that all of the yay retro! vintage items for sale are pre-owned, many have been used and some are over 70 years old. This of course means that these vintage items may show signs of age, have marks, manufacturing imperfections, signs of usage and general wear. Vintage condition is not considered damaged or faulty.
I have researched each item and the descriptions reflect our current knowledge and understanding as enthusiastic sellers of retro, rather than antiques experts. I do not accept any responsibility for errors in the product descriptions. Where possible and for information only, I have included a photo of the item's manufacturing marks which are often found on the base of a product.
The copyright of all of the images and descriptions on www.yayretro.co.uk belong to yay retro!, it is therefore illegal to copy or use them elsewhere for profit. We will pursue those who use them without permission to sell similar items.
Prices & Postage
Prices include postage and packing for UK Mainland orders ONLY. Please do not order if you are located overseas.
We reserve the right to change prices at any time and we are entitled to refuse or cancel any order placed by any customer.
We use third party organisations to collect payments using their secure online processes. We do not handle or manage personal or credit card information directly ourselves. We offer Stripe & Paypal as online payment options.
My aim is to post all items within 7 days of ordering and confirmation of funds to the address provided at time of order. I use a trusted UK courier or Royal Mail depending on the customer location and size / weight of box.
It is the customers responsibility to check that the address given at point of order is correct. Please double check the address is correct (particularly when paying by Paypal). yay retro! take no responsibility for parcels delivered to an incorrectly given address.
In the unlikely event of an item being delivered damaged, please let us know within 48 hours using the email address provided: email@example.com
Delivery and postage prices are included and are for UK mainland delivery only. Please note that we no longer ship overseas.
If you give us special delivery instructions, e.g. a different address to the one you live at, alternative arrangements such as leave by front door or with a neighbour, you take complete responsibility for the parcel once it has been left according to your instructions. We cannot be held liable for parcels being left in unsecured locations decided by yourself.
Returns, Refunds & Cancellations
I am confident that our customers will be delighted with their purchases. All of the items sold by yay retro! are considered to be of vintage condition (except for the handmade crochet items which are made with new yarn). I do not accept returns or provide refunds on vintage condition items unless damage is proven to have happened during delivery or in the case of order cancellation (detailed below). We believe that the vintage goods supplied by yay retro! cannot be returned because of their nature.
If goods are accidentally damaged during delivery, our liability for that damage is limited to the repair, refund, exchange or replacement of the goods or to the value of the original sales price.
I do not refund items which have been lost due to an incorrect address having been given at point of order.
I do not refund parcels being left in unsecured locations decided by yourself at point of order (ie. leave in porch).
I do not refund items which have been damaged by yourself during unpacking, washing or microwaving - in the case of vintage homewares.
To enable an exchange or refund to take place for an item damaged during delivery, the customer is responsible for informing us at yay retro!, by email, of the item damaged within 48 hours of delivery. The customer is responsible for sending the item back to us at yay retro! and the customer will pay for that postage. On receipt of the damaged item, if necessary and if an exchange is agreed, we will pay postage on the return item.
Since I despatch vintage condition items very soon after order receipt and confirmation of funds, it is difficult to handle cancellations. Cancellations are accepted before item despatch, (in this case the order value will be refunded), or before a maximum of 7 working days after order receipt. Cancellation refunds will only be payable if the ordered goods are received back by yay retro! in the original order condition, we cannot accept liability for the cost of cancelled order original postage, nor postage/courier return costs.
Gift Vouchers are sent by 'signed for' Royal Mail to ensure they are received safely. They are redeemable for merchandise online at www.yayretro.co.uk. When redeeming, please ensure your order is equal to, or more than your gift voucher, as they can be used for just one transaction, and no change will be given on gift voucher purchases. You and your recipient are sent details on how to redeem the vouchers on purchase.